Refund policy

Sixty days to ask for the full amount back.

Last updated 3 September 2026

In one sentence

Ask at any point in the 60 days after paying and the full amount is returned, no reason needed and no form to fill.

How to ask

Send one WhatsApp message with the word refund and the username on the account. The order is found and the refund is processed right away.

Request a refund

When we refund without being asked

The money goes back on its own if any of these happen:

  • The login did not arrive within the time we promised.
  • One order was charged twice.
  • We asked you to confirm a payment and heard nothing back for 7 days.
  • The payment came in short of the order total and the missing part was not made up within 7 days.

When a refund does not apply

  • The purchase is older than 60 days.

How long it takes

Once approved, the refund is sent back to the method you paid with, normally the same day. Your bank decides when it appears on the statement, usually within two to five business days.

Paid with a prepaid method? A voucher cannot take a refund. Give us a PayPal or Skrill address instead and the money goes there.

Your legal rights

State and federal consumer law takes precedence over this policy, and whichever gives you more is what applies.