Last updated 3 September 2026
In one sentence
Ask at any point in the 60 days after paying and the full amount is returned, no reason needed and no form to fill.
How to ask
Send one WhatsApp message with the word refund and the username on the account. The order is found and the refund is processed right away.
Request a refundWhen we refund without being asked
The money goes back on its own if any of these happen:
- The login did not arrive within the time we promised.
- One order was charged twice.
- We asked you to confirm a payment and heard nothing back for 7 days.
- The payment came in short of the order total and the missing part was not made up within 7 days.
When a refund does not apply
- The purchase is older than 60 days.
How long it takes
Once approved, the refund is sent back to the method you paid with, normally the same day. Your bank decides when it appears on the statement, usually within two to five business days.
Paid with a prepaid method? A voucher cannot take a refund. Give us a PayPal or Skrill address instead and the money goes there.
Your legal rights
State and federal consumer law takes precedence over this policy, and whichever gives you more is what applies.